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Stim

Stim
Location
Chicago, Illinois,
Birthday
January 09
Bio
Born in Iowa. Then some other stuff happened.

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FEBRUARY 28, 2012 2:14PM

Corporate Idiocy: Ms. Stim vs. AT&T and Yahoo

Rate: 8 Flag

The story began about a week ago when Ms. Stim's sbcglobal email account, which she accesses through Yahoo, was hacked.  Spam was sent to her contacts.  All the men and half the women got their penises enlarged.  Or something.  Shortly after Ms. Stim began having problems accessing her email.  Yesterday, Yahoo's collection of hamster-powered servers no longer recognized her password.

Below is Ms. Stim's wrap-up email to our friend and computer guru (whose name is edited out) and other interested parties.  Yes, my dear wife gave me permission to post her email.

 

Here's a p.s. to the hacking story. Suddenly yesterday morning my computer told me my password didn't match my user name, and wouldn't let me in.  I tried everything humanly possible, spent three hours on the phone with AT&T and yahoo (yes, _______, I found the uber-secret Yahoo contact information), was shuttered between DSL and Yahoo over and over again, and was told, at various times, that 1) the account was inactive 2), told it had been canceled and I couldn't get it back 3) that it had happened during our move, when we went from DSL to Uverse, and that I must have told them I wanted to give up my sbcglobal account, 4) that I should be going through "my att" or some such, not Yahoo, and 5) 6) 7) 8) blah blah.   
So I changed my password without knowing why this had happened but being sure beyond a shadow of a doubt that anyone who works for either AT&T or Yahoo has the brains of a shoe.  Changing the password didn't work the first three times.  Finally it did work, and I got in, so exhausted I could barely see my inbox.  But here is the best, best, best thing:  In my inbox was a message from Yahoo telling me that my security had been compromised (let's hear it for the hacking), and I had to reset my password.  They had sent this to my email account, telling me I couldn't get into my email account.  There are no words.

 

Addendum:  Ms. Stim will likely change her email account very soon.

Author tags:

technology, yahoo, email, sbc, st&t

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Stim,

I understand why you love Ms. Stim so much. She's a gem.

XOXOXO

P.S. Please send my best regards to your lovely wife.
Geniuses have no common sense, right? This just proves the people at Yahoo are geniuses. :0)
You are married to a saint. (Tell her aboug gmail)
DoaHSS - She is a gem. That she is.

phyllis45's - By that logic, most of the people I know are geniuses.

cydkatie - She has to be a saint to put up with me.
Nothing a big hammer couldn't fix! I wish I could say that our lives would be better without the frustrations the internet offers, but where would we get overnight-delivered shoes and free porn?
BV - Especially when we need to shoes to enhance the porn.
I slapped my forehead at this. Ugh. I think Mrs. Stim definitely needs a new account.
One of the frustrating aspects of this recession is that the many who have lost their jobs don't include enough of the fools who've kept theirs.
Alysa - I hope you didn't hit yourself too hard.

Abrawang - You sum up the situation better than anyone I've heard.
They had sent this to my email account, telling me I couldn't get into my email account. There are no words.

You're right. There are no words adequate to describe this level of idiocy.

And what about Gmail? Another stupidly entertaining story, perhaps?

Abrawang gets an A+ in my book for that response. ;)
I've given up trying to contact SBC/yahoo for customer support since I know more than whoever eventually answers the phone—usually "Buffy" from Bangalore.