Editor’s Pick
MARCH 5, 2012 11:52AM

Mortgage Mortification: Part One- The Con

Rate: 12 Flag

My boyfriend, Andy lost his job during the 2008 Thanksgiving weekend.One day we were full of thanks, the next not so much. Added to his sudden unemployment, the hourly rate at my job had also been reduced but at least that had been somewhat expected. Andy’s lay-off was not. Times were starting to get hard.

When HAMP or the Home Affordable Modification Program began, people got excited: home-owners who were having trouble with their mortgages, lenders and some unscrupulous rip-off artists looking to make a buck. Everyone wanted to believe that HAMP was the godsend that we were waiting for.

A number of my friends had jobs working for either real estate people or lawyers who were helping home-owners get their mortgages modified, helping them and helping themselves with a large service charge. The goal was for mortgagees to acquire a percentage and payment that they could handle and allegedly these “helpers” had the methods and the knowledge that could almost guarantee modification.

We had refinanced our house a number of times. I had used a large chunk of my inheritance as a down payment on my first house. When I sold it, I had made a bit of money on it and just transferred the funds over to the new house. Refinancing was different than modification. Refinancing was a whole new loan and loan modification adapted the one you had.

For awhile, refinancing was the cool hip thing to do and we would get approached to refinance and would think “why not?” There were always expenses like water heaters, tree trimming and vacations. Unfortunately we weren’t always practical with what we did with the money we took out. The more we refinanced the more subprime our loan became.

2009 found us with a subprime loan, Andy unemployed, and me under-employed. We had a home loan that we were struggling to pay. We appeared to be the perfect candidates for HAMP.

Some people may ask why we didn’t just go to our families for help but that was never an option. In fact at one point my mother literally said that she hoped we would lose our house so that we would be forced to move in with her. I found this to be so needlessly selfish, that I swore it would never happen.

Every time some friend would suggest that we try to get a loan mod, I would decline. I just felt that we really weren’t qualified and that it wouldn’t work out. It seemed like it was a waste of time and energy. They would persist and wear me down.When they would come back contrite and slightly embarrassed, saying that they had tried but unfortunately we weren’t qualified for this or that reason, I would try to not say I told you but I had indeed told them so.

Then my roommate Tony’s friend Marcel came along. Marcel is a very odd gentleman. I use this old-fashioned term “gentleman” on purpose for he appears to look like someone from another time as he is often dressed in a seersucker suit. How many modern men do you know who can rock a seersucker suit; none and frankly neither can Marcel. He has good manners but does everything in an aggravatingly slow manner. A know-it-all with a supercilious attitude, Marcel can be difficult to be around. One of his best or worst character traits, depending on who you ask, is that he can be extremely tenacious in a slow, tedious way.

Marcel was working for a law office that was getting people their loan modifications. Since he knew we were struggling to make our mortgage payments, he started working on me. Although I told him I wasn’t interested, he called and emailed me constantly. Convincing my roommate that he was only thinking of me, Marcel got Tony to talk to me.

Promising that the men he worked with had been able to get almost all their clients loan modifications, Marcel finally got my attention. When I told him that I couldn’t afford the law office fee of $2500.00, he went behind my back and worked it out with Tony.
Tony would pay his rent a year in advance. Marcel had removed all obstacles; all I needed to do was to agree. Did I agree in part just to get out of Marcel’s radar? Yes. He irritated me into taking action.

After checking out the law firm on the Better Business Bureau I agreed to meet with them in regards to them helping me achieve loan modification. Marcel assured me that they were legit. These lawyers were dedicated to helping people; their primary focus was immigration law.

After briefly meeting with the lawyer Francisco, he directed me to his colleague Steve who handled all the loan modifications. I knew almost the second that I met Steve that he wasn’t on the level but I desperately wanted to believe he could save our house. Steve was not a lawyer but Francisco trusted him with loan mod part of the business while Francisco worked more with illegal immigrants trying to not get deported.

Although Steve was not traditionally good looking (he had a lot of acne scarring on his face) he was appealing. Since he was very friendly, he made me feel at ease and because he was confident about what he would be able to do, I was assured that he would indeed be able to secure the modification for me.

After telling me that he was from St. Petersburg, Russia, Steve confided “I am here to live the American Dream and help others recover theirs.” It was a line he used over and over again. Steve saw himself as the Russian repo-man of the American Dream.

Steve told me of the many home-owners that he had been able to secure modifications for- people who were in much more dire circumstances than I. He had been able to help people who had second loans on their property, people with much worse credit and if worst came to worst; he had helped people declare bankruptcy which always worked. This would be the first time that Steve would talk about the magic of bankruptcy but not the last.

The only thing that alarmed Steve about our loan was that our loan holder was Bank of America and they were already dragging their feet (and that is the nicest way I can state the nightmare of dealing with B of A) about actually approving some loan modifications. But Steve had secured mortgage modifications from B of A and would do it again. Getting Bank of America to approve some of his clients for modifications were great accomplishments.

When Steve promised to refund most of his fee of $2500.00 if he was unable to get us a loan modification, I felt sure that I was doing the right thing by getting their help.

First thing that we needed to do was stop paying our mortgage. This seemed like an incredibly bad idea. Our loan was the only thing we had been consistently on time with. Our loan was the one shining star in our declining finances, stop paying it? Yes, Steve insisted, they will only accept your application if you are behind at least three months. And as someone who usually does what she is told, we stopped paying our mortgage.

For a few months, Steve actually seemed to be keeping up his end of the bargain. We filled out applications and made copies of bank statements and other necessary documents and he diligently got them to the bank people who needed to see them.

Not long after we signed our contract with Steve, Marcel stopped working with him and Francesco- something about not getting along together well. Marcel still believed that they were honest and hardworking and would ultimately help us with our loan modification goal.

When we started getting calls and letters from the bank, Steve had me refer them to him. He’d handle it as it was part of his job. We were doing everything right. Although we should have put the money that we weren’t using for our mortgage in the bank, we didn’t. We were using it to live on.

Steve became almost like a friend. We chat on the phone about all kinds of things. He wanted to introduce me to his girlfriend, whom he said was studying writing. They promised to come to one of my shows. He wouldn’t con a friend, would he?

Andy got another job but it was at a much lower salary than his previous job but still it was a step in getting out of the mess we were in.

Steve kept bringing up bankruptcy. It would cost another $4500.00 dollars but he believed it was a sure fire way to get the modification. I had some credit card debit but for some reason I just didn’t want to take that step plus $4500.00 is a lot of money. I had friends who had declared bankruptcy and it was the right thing for them to do but the eagerness that Steve was pushing it for me made me uneasy.

At some point, Steve started getting a lot harder to get a hold of. Supposedly he was working on some cases for clients in Northern Calif. When before he had always called back immediately, it now took some time for him to return a call or an email. Then he stopped responding at all.

Not knowing what was happening with my own loan and getting increasingly scary communications from Bank of America, propelled me to start to take matters into my own hands and make my own calls and fax my own paperwork.

I complained to Marcel that I couldn’t get a hold of Steve. He contacted Francisco who said he would pass on a message. Finally we had to start calling Francisco and leaving messages and eventually Steve returned our call.

Sounding just as friendly as ever, Steve said that he had been doing a lot of work up North and while he hadn’t stopped working on our case, it didn’t look good. Now if I would do a BK (his shorthand for bankruptcy) he would be able to secure the loan mod. I refused and asked him to honor his promise to return most of the fee. Steve said he would have only given a refund if he hadn’t done everything in his power to get me that loan modification and he had. If I read the contract I would see he had done everything right. He wished me good luck in getting my American Dream back.

I had been scammed but I was just starting the fight.

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Wow, well told and very familiar. Went through kind of the same thing, except for I dealt directly with the evil incarnate BoA... who had me jump through mega-hoops, which I did, down to the last communication by phone, where my 'specialist' assured me he had, finally, everything he needed, and the mod was approved.
"You'll be receiving a package/letter by Fed Ex outlining the new terms of the loan in two to three weeks."
That... never arrived, so I waited and waited some more, 'til finally I got the letter, not the one they promised, no... the letter informing me that since I hadn't made the payments (during the time I was waiting for the damned "package") that I was now foreclosed.
That, as my son was preparing to begin his senior year at high school.
(yeah I blogged every bit of it too... fuckers)
@tr ig - oh yeah I haven't even begun to tell about my Bank of America experiences. How many times did I hear " Oh a notary will be coming to your house with the paperwork? I would wait, no-one would come and I'd call and surprisingly that department would have been shut down the day before. Phantom department were processing my paperwork?
My problem with this whole financial crisis/bank bail-out/ home mortgage thing is that any of us tried to pull off this kind of crap, the local DA would file fraud charges and we'd be looking at jail time. Correct me if I'm wrong but nobody from any bank has been criminally charged much less gone to trial or jail???
JMac
caveat empty in this case.
Get hold of what ever agency in your state licenses attorneys and file a complaint. It will not help you with evil Bank of America, but you might get some of your money back.

We went through hell with BofA until we went online and found the e-mail address of the CEO of the Mortgage Dvision and started sending e-mails and cc'd U.S. Senator Carl Levin. After that, they stopped losing our paperwork and actually modified the loan.

The e-mail address has changed, but if you do a Google search, someone has likely found and posted the new one. The key seems to be getting a political staffer involved. Bof A seemed a bit worried after a staffer fron Senator Levin's office sent them a letter and asked to see our file. Before we knew it, things got done. Good luck!
Christine have you contacted your state atty. general? This sounds like exactly why they wouldn't sign onto the settlement the government brokered.
I have been trying to get a modification from Bank of America for 2 years. They have lost the paperwork, denied us a few times saying that our mortgage was not more than 1/3 of our income (this while not taking into consideration significant medical expenses). All the while, our situation became worse. My husband was very sick, he got laid off a year ago, and his illness prevented him from getting another full time job. As his condition worsened, our medical expenses continued to increase, and he finally had to stop working altogether. He was one month away from being able to collect social security disability, which would have helped (they make you go 6 months without income before they pay you), and then he died in November. I applied again after he died so I could save my home for my family (I have 3 kids), and it has been almost 4 months and I am still waiting for them to approve my application. They keep asking for more and more paperwork that I have already given them many times over. I am also getting letters from different people at Bank of America saying they do not have any of my paperwork, and more letters from different departments there saying that I need to contact them and they can help me avoid foreclosure. I have made payments that included late fees, and they have refunded that part of the payment, saying that "they cannot accept partial payment on my account." Unfortunately, my financial situation is better now than it was before he died. My expenses have decreased significantly, and I am able to get social security survivor's benefits for my kids. I can make my payments, but I cannot make up the arrears. I have been assured that they can add this to the back end of the loan, but I am not feeling very hopeful. Dealing with them has been a total nightmare, and someone needs to hold these people accountable.
Having read this and the comments, what a damned nightmare. There are some good suggestion about contacting your elected representatives and the state bar association. Good luck.
Jmac:

“My problem with this whole financial crisis/bank bail-out/home mortgage thing” is that people like you blame the banks while portraying people like Christine as innocent victims. Let’s shelve any discussion of what the banks may have done wrong and focus on Christine’s actions: She signed a written contract with a bank. The contract gave her a bunch of money on the condition she paid the money back with interest. In addition, she pledged her house as collateral (mortgage) and agreed to be held personally liable to the extent the house was worth less than the value of the mortgage. Without the bank’s money, Christine would not have been able to afford a house.

Then one day Christine decides to take the legal advice of a Russian repo-man named Steve, who is an acquaintance of a lawyer named Francisco, who knows a guy named Marcel, who is friends with her roommate and stop paying her mortgage (honoring her end of the written contract). Now put yourself in the shoes of the banker, you did everything you were obligated to do according to the terms of your agreement with the borrower and in the court of public opinion people like Jmac (and most everyone else commenting), want you to be held criminally liable.

For whatever its worth, I feel bad for Christine. Kudos to her for not blaming her predicament on Bank of America, it sounded to me like she was upset with the Russian Repo-man.
@Jbamom I am so sorry to hear your story and to hear about your loss. I pray that you get your modification. We finally got ours because Bank of America sold our loan to another lender and we were able to get our modification from them.

@Johnny Fever I don't think I was an innocent victim regarding any of it- I made some bad decisions. However I was not treated in a professional nor customer-friendly manner with Bank of America and I plan to get into that in more detail. They lied, they made false promises and they strung me along like a bad boyfriend.

@Baltimore Aureole Andy got a job once we were already in the modification process. Actually I may be covering the " cashing out" in part two of my story.
Christine:

How do you expect to be treated in light of the fact you are stiffing the bank by not paying your mortgage? And to think you have the audacity to say the bank has lied or made false promises, when you are the one reneging on promises outlined in your mortgage agreement. BTW, I think Steve gave you good advice, but you probably spent the money you saved from not paying your mortgage on more impractical vacations.
Some should help let Congress really hear that Homeownership is very important. Help support homeownership! https://www.entitledirect.com/register/facebook/key_cause_landing_page.jsp
Congratulations on a EP.
J. Fever's been a banker?
Maybe J. Fever sat in jail.
`
Maybe Eric Holder investigate:
`
Arthur James v Pennsylvania -
ref:
Kim Doan's stolen laundromat.
Kim's family home was stolen.
Visit Waynesboro's magistrate.
Ask police about E. F. Martin -
&
Lawyer Cramer GOP solicitor.
Ask FBI Sonny from Philly, PA.
`
I liked `FBI Sunny.
He had 'tied hands.
A boss was Ashcroft.
Remember the days?
Chertoff investigated?
Who sent QUIT emails?
Who do I send briefs too?
`
Chinese immigrant
staring at his teen grandson . . .
a spiked blind mohawk
`
Penn State lecture hall . . .
Jewish professor defines 'chutzpah'
for his Baptist class
`
misbehaving child
hiding in clothes closet
bargains with God
`
I have no loans.
I carry no Visa etc.,
Every day I get calls
Bankers record says:
`
Push # 2 button to BM.
Button # 1 to upchucks.
Button # 3 to get a hoe.
Gargle HOSS tool store.
www.
storehoosstools.crook /
\asap/
/buy a garden push plow\
\Call Eric Holder to moo/
This is just awful. Not the writing -- what happened.
Judging by the comments, this situation has become all too common. Thanks for sharing your story with us. I'll be interested to read your next article. Best of luck .
Not only have we been screwed by BofA but Chase hase done all most the same thing to us with a Modification Loan. I pulled the plug on the second closing, after the first never happened and the second was hours late..."you have three days to back out" , our Loan Specialist said, three hours late. Can you believe he wanted us to just sign and hand over a years worth of taxes and assessments and lock in at a higher rate than what was available. We never saw any truth in Loan Doc. It was a circus!