Musings from the World of Advertising

Ben Zagorski

Ben Zagorski
Location
New York, New York, USA
Birthday
September 06
Title
Sales Professional
Company
Salon.com
Bio
I work in the wonderful world of digital media in advertising sales for Salon. I enjoy spending time with my wife; collecting, then not reading, books; cooking; and playing bocce ball.

JUNE 25, 2009 3:29PM

AdSense & Conversational Marketing

Rate: 6 Flag

As someone from the sales side on Salon/Open Salon, I thought I might add a few words on the introduction of Google AdSense to your blog posts.

 Kerry does a fantastic job of explaining how this all works, why we're doing it,  and answering the various responses from this vibrant community.  Since he covers most of this, and is largely the face of Open Salon, I'll let him continue to field your questions and concerns.  

Since we are talking about advertising within Open Salon, a point I would love feedback on is our integration of conversational marketing into Open Salon.  As Kerry said, we value your passion and content and want YOU to get paid.  We must keep the doors open too, though, and that requires a little bit of creativity around our advertising model.  Advertising has seen a recent shift towards a more open, two-way dialogue of marketing that rolls customer service, PR, and messaging into one giant conversation with you.  How the consumer responds, shares, creates and engages around a brand is a new measure of success that everyone is trying to grasp.  

 Open Salon bloggers play a big part in that shift, and you have seen initiatives where we implement this form of advertising with such campaigns as Strong American Schools and Lexus.   You participated in creating content around what mattered to these organizations and helped advance the conversation they were trying to have.  In SAS's case, they wanted to create a grass roots buzz around education so Obama and McCain would talk about more than just the economy and Iraq.  Lexus wanted you to participate in technological and sustainable advancements to demonstrate they are working as a brand on building more efficient cars. 

 We have more advertisers waiting in the wings to tap into your collective intellect, ask you to participate, listen to you, and respond to be a more responsible brand.  You can say it's just advertising and brand positioning, but the true, authentic brands are going to be the ones who win out with this increasingly consumer-driven conversation.  Dell is a living example of how a consumer complaint could turn a brand on its head.   

 I encourage you to post your thoughts in the comments, brands you would like to talk about, and how we might think about the conversational marketing model in different ways.  

 And best of luck with your Open Salon AdSense accounts.  Though I don't think my blog posts about marketing produce the most lucrative click thru's, we can all dream.   

 

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It seems to me that the ads are entirely random. You have about 3, and they aren't relevant to our posts. And, exactly how are WE getting paid as a result?
Malusinka: the current ads up are not the conversational marketing campaigns I refer to in my post. In my example, a Lexus will ask you to comment on sustainability. Doing so can get you greater exposure on the OS/Salon.com cover, driving traffic, and click's ($) to your blog.
This is the text of my comment to Kerry, but it seems as though you may be in a better position to comment or respond, so here goes (editorial at the top, questions at the bottom):


I guess I'm just a little confused by the purpose of the ads. On one hand, we're being told that OS needs some revenue to keep operations rolling. I can understand that and would support unobtrusive ads to keep the site in the black.

But when did OS become a revenue-generating site for bloggers? I stumbled across OS because of the writing and really thought it was a writer's community. There was already a constant hum of posts about blogwhoring and "fighting" to get editorial attention and front-page status. Now we've really gone and added gasoline to the bonfire!

So that leaves me with a few questions for Kerry:

1. Is signing up for AdSense required? I have no interest in earning money from my posts here, so will my posts be devoid of ads or will OS place ads anyway and capture the revenues?

2. Now that OS is a "paid" blogging site, will that create more costs and strain on the OS system? I think Cindy's made some excellent points - the potential influx of new accounts and constant addition of "nothing" posts seems like it would be a huge drain on resources. OS relies on a very close tie to its editors - are you really prepared to become full-time editors and content managers for this site, should you have to continually battle the junk and spam?

3. A few other posters have commented on the in-content ads versus the side column ads. Why couldn't these be reversed, with OS-selected advertising running in both columns? That would truly leave the center column (and content) up to the blogger.
It will be interesting to see how the conversational marketing paradigm changes society. Setting grandiose notions of social idealism aside, I generally prefer to spend my time conversing with people rather than profit-driven organizations that are asking for my input in order sell me something. When I get paid for working in their research and development departments, perhaps I'll feel differently. If I actually believed my input would lower the cost of products due to companies saving money on marketing and research I might feel differently. Right now, I just think they're asking me to take my time to do their homework. phooey. For now, this is pretty much what I have to say about conversational marketing.
RNW: I can do my best to comment/respond. 1) Signing up for AdSense is not required, but since we offer you a way to make $ on your blog, we are reserving the same right. 2) We are prepared for an increase in bloggers and traffic. It's actually what we're trying to do, attract a greater number of the talented, intelligent writers we already have on OS. People can blog for free in other places, we just think that this option is going to be more attractive to writers who take their art form seriously. 3) We wanted to give you the ads that would perform best for you, and the text ads in the three spaces given will be the most rewarding from a revenue standpoint.
Aaron, the terms & conditions legalese questions can be directed towards Kerry. Thanks!
ben, kerry's answer was that the blogger could always quit adsense, if they were mad that salon decided to swallow that revenue.

that's ridiculous. this is a genuine legal question and i'm dismayed that os isn't taking it more seriously. that's a risk we should understand before we open ourselves up to it.
Over on my blog I posted about my BFF's book, Cluetrain Manifesto...it's kinda all about conversational marketing...um...the first Cluetrain was written ten years ago...the new one is just coming out...so, I guess on that subject, I'm surprised this is considered to be something new...