Just came upon this Web site, called Serversnotslaves.com...Seriously rocks.
I think I have found an untapped market though. A place where people who work in the service industry can talk about the fucked up shit their boss' do...So heres my attempt.
Not so much a question as a comment. First off I don’t have face book…Too many creepers and way too much spam! Some props to you for puttin this together, its a great resource.
I was in the biz for 15 years, like you I pretty much did everything FOH and BOH.
My experience as a server is not solely about how lame customers are (although the $2 $5 rule kills me!). I do have to say something about the Owners and Managers of these fine (or not so fine) establishments. I, Like you, have worked in Corporate as well as the mom and pops (which by the way are the worst in my experience!). I live in San Francisco and have worked in Sonoma (wine country), fine dining, median, Bistro, and wine bars. I have also worked at Denny’s, Applebee’s, and Tony Roma’s…The one thing these all have in common is that, as a server you have a boss. If you are lucky it will have been someone who actually Worked as a server at some point in their lives, if not, you will end up with what I like to call ‘Bosszilla’.
I made an amazing living as a server and bartender ( yes I’m female, and have big bazooms;). It helps to be an amazing waitress that can anticipate her guests needs… The thing that always drove me nutz way the sexual harassment (from the boss)(we expect it from customers). You as a male I’m sure get some of it ( I know I was guilty with some of my co-workers, but only after we had come to an agreement, or slept together, tehe), When yhour in the weeds and you go back and ask your manager to drink your table the last thing you want to hear is ‘I’d rather drink a piece of you” har har!. Worse is the Owner that helps you, then calls you back after your shift and tells you that your relying too much on help from your co-workers and management… Sorry if I’m in the weeds and your sitting back filing your nails….in the kitchen! I am going to ask you to help…Hell isn’t it your job!
I injured myself at work and can no longer Be a server, which to those of us that really love this work is devastating. My boss then sent me to quack after quack, cause we know that servers don’t get insurance, and Workers Comp. is just that…a compromise! I was mis-diagnosed for 4 years and then finally when I couldn’t stand or hold a freakin plate anymore I was ‘laid off’ due to the economy…
Blah blah, poor me.
Listen my point is that Customers Suck!, we expect that. What I don’t get is why the boss’ feel the need to be asses too. I always worked hard, if I didn’t make the most tips (pool or not) I was always top 3. I was a corporate trainer on how to up-sell crappy food, as a manager I was always patient when training and helping where needed. As a co-worker, if I wasn’t busy I always helped out with side work or expediting. That’s what a team player does!
To all the Owners and Managers: Stop being such dicks and cunts and help a server out! You may get more in salary, but we still make more than you do! and if you help us out we’ll tip you, dip shit! I don’t know why more servers don’t tip their managers when they help? as a manager they do everything (when they are good) from picking up a table so you can go deal with ‘girl stuff’ or take a long needed break, to expediting, to just filling freakin water.
To all the Owners and Managers you use their position to harass the servers when they are busy, Fuck off! We need this job to make ends meet, we don’t need to dread coming to work in our ‘uniform’ (why is it that the shirts are always so thin and tight?), to have every last one of you ogle our rock hard nipples, cause you keep the AC up to 50 degrees!
As much as I complain about table so and so for not tipping me at least 15% and running me like your my pimp on friday nite, You at least have no clue.
What to do about the Owners and Managers….I dunno. I think it will be one for the ages. Ha, maybe I should start a blog for all the crappy Owners and managers that the servers can send them to… I’ll very clearly and in simple terms that even a college graduate can understand, explain the Legal aspects of being a douche!…tehe.
Thanks for the blog,and hearing me out.